Need help? Start here.

How quickly can I launch a chatbot?

Most teams can connect their website and knowledge base in a single afternoon. You can start with a default assistant and refine responses as you review real conversations.

Do I need technical help to set up Chatmate360?

No advanced setup is required for standard websites. The onboarding flow guides you through the essentials and lets your team test before going live.

Can I change plans later?

Yes. You can upgrade or downgrade at any time based on your usage and support volume. Teams on monthly billing can adjust their plan from the billing section.

What happens when my trial ends?

Your workspace remains available during the transition, and your team can choose a plan before any paid usage is processed. The exact billing terms should be confirmed in the final legal policy.

Is customer data protected?

Chatmate360 is designed to keep customer conversations, source documents, and account information protected using industry-standard access controls and secure request handling.

Can I restrict access by team or workspace?

Yes. Team and workspace permissions can be managed through the admin controls in your dashboard to keep access aligned with your operational roles.