Healthcare

Northstar Healthcare calls drop by 31% in 90 days

A multi-location healthcare group replaced static FAQs with a proactive AI support experience.

71%

Deflection rate

12 sec

Avg. response time

40+/week

Saved hours

Challenge

Patients needed help with billing, appointment changes, and insurance questions across several departments. Support agents were overwhelmed and traffic fluctuated by clinic.

Solution

Chatmate360 connected to their knowledge base, appointment workflows, and FAQ library. The assistant handled routine medical questions and triaged issues to the right team.

Results

Reduced repeat inbound requests
Improved after-hours coverage
Escalated sensitive requests with full context