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Professional services
Harbor Legal reduces intake friction with faster triage
A legal services firm brought a consistent intake flow to new client inquiries and case qualification.
+24%
Qualified leads
< 1 min
First response
24 hrs/mo
Team time saved
Challenge
The intake team was collecting the same details repeatedly across website forms and email requests. Inconsistent follow-up slowed response times.
Solution
Chatmate360 created a guided intake chat that gathered key details, screened for urgency, and routed qualified leads to the right practice area.
Results
- Faster qualification
- Lower admin burden
- More consistent lead handoff